Ankura Consulting Group LLC
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Finance officers have been looking for signs of change in the
economy during the mid-year re-forecast period. Interest rate
pressures and inflationary impacts on everything from gas to food
to rents can be felt across the board. While all that plays on the
main stage, behind the scenes stands a technology improvement
project with a digital transformation payback plugging along.
During the process of installing a new ERP upgrade or a data
warehouse project invariably the question of people and process
issues are summoned to the front of the gantt charts. Getting
alignment with people and managing change continues to persist as a
major issue in the success of technology enhancement projects. The
impact of the pandemic no doubt has taken a punch at company
culture. What can be done? Start with a carefully orchestrated plan
to manage change with recognition of the issues and constant
communication around the benefits to be realized by the team.
Aligning incentives to an outcome is helpful yet not enough.
It’s people first…communicate, communicate, communicate.
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