Business

The Functions and Uses of VoIP

VoIP is transforming how businesses communicate. Almost any company with an internet connection can reap the benefits of using a VoIP system.

Cost Savings

Many small businesses hold off on implementing VoIP because they need to understand how much money it can save them. But the truth is, switching to VoIP can lower your business’s calling costs significantly, especially for long-distance or international calls. Some experts put savings at as high as 90 percent for businesses making the switch. Another cost benefit of VoIP is that it’s a scalable solution for businesses that need to add or remove phone extensions as needed. Plus, cloud-based VoIP services are billed on a subscription basis, so you don’t have to worry about the upfront cost of hardware or installation.

In addition to cutting costs, VoIP can help your company stay connected with employees working from home or traveling for business. Many VoIP providers offer call forwarding to mobile phones, which can help employees keep their work numbers wherever they go. For instance, with the help of the guide by Ooma on VoIP phone system, it can also provide voicemail transcription and multi-lingual support, which are helpful for businesses that need to connect with clients in a global marketplace.

Call Routing

When callers contact customer service, they want to be connected with someone qualified to answer their questions. This is where VoIP’s call routing features come into play. With this technology, incoming calls are greeted with an automated system that asks the caller to give a few answers and directs them to employees who have those answers or are most familiar with the type of question. This is a great way to give customers the personal experience they expect while increasing agent productivity and efficiency.

Voicemail

VoIP works over your Internet connection and eliminates the need for costly copper lines and hardware. The system also has high scalability making it easy to expand as your company grows. It’s an ideal solution for small businesses and enterprises. The only requirements for your business to run VoIP are broadband and VoIP mobile phones with an app that connects directly to the network. Unlike traditional mobile carriers, VoIP offers lower call rates on local and international calls.

Caller ID

Most VoIP systems include caller ID features on both outgoing and incoming calls. The caller’s display name appears on the recipient’s softphone or phone app, while more advanced systems even pipe in information from your CRM so your employees always know who is calling. This is important because if someone picks up a call and sees that it’s coming from a VoIP number, they might assume the business is untrustworthy or is trying to scam them. The VoIP network must convert analog voice signals into digital data packets to make this work. This can be done through an ATA box that connects to your traditional phones or through the software on a desktop or laptop. VoIP also allows for a dynamic caller ID that displays the latest information, unlike traditional landlines, which only show their last update. This allows for a more trustworthy and professional caller ID and helps prevent customers from rejecting calls and going to voicemail.

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